Electrogastrogram - The 3CPM Company

Requesting and Tracking a Support Claim

Once logged in, select the "Create New Case" link in the drop down menu.

This will bring up the case request form (click on image for full size example).

Simply fill out the "One Line Description:" section with a summary of the problem or request.

Then use the section titled "Describe the problem or question in detail:" field to fully explain what you desire. Be as thorough as possible so we can best understand how to handle the issue.

Click the "Submit" button to generate the case. This in turn will generate an email to you confirming the request and providing you all the details for your records.

Here is an example of the email reply. (click image for full size image)

You can access the support site and the case directly from the link at the top right side of the email reply. This method of reporting will continue until the problem is resolved and the case is closed.

You are now ready to use this site to receive the best possible support from The 3CPM Company